Cancellation policy for year-round stay packages, excluding TOP season, congress, event services, and weddings - the cancellation policy stated in the price offer applies.

7 days before arrival: free cancellation

6 to 3 days before arrival: 50% cancellation fee of the reserved stay price

2 days or less before arrival: 100% cancellation fee of the reserved stay price

We offer the possibility to reschedule all existing reservations free of charge, subject to current availability.

Cancellation policy - TOP season (Easter stay, Summer stays, Christmas stay, New Year's Eve stay)

14 days before arrival: free cancellation

13 to 7 days before arrival: 50% cancellation fee of the reserved stay price

6 days or less before arrival: 100% cancellation fee of the reserved stay price